1. Introduction and Acceptance of Terms
Welcome to bibohayek.com (“Website”).
By accessing or purchasing through our Website, you agree to be bound by these Terms & Conditions and all applicable laws.
If you do not agree, please refrain from using our Website or services.
2. Definitions
- “We”, “Us”, “Our”: refers to Bibo Hayek, the owner and operator of this Website.
- “You”, “Customer”, “User”: refers to any individual browsing, purchasing, or interacting with the Website.
- “Products”: refers to makeup, skincare, and beauty items offered for sale by Bibo Hayek.
- “Services”: refers to all related services, including product sales, promotions, shipping, and customer support.
3. Eligibility
To make purchases through bibohayek.com, you must be 18 years or older or have parental or guardian consent.
You agree to provide accurate and complete information when placing an order.
We reserve the right to refuse or cancel orders suspected of fraudulent or unauthorized activity.
4. User Accounts and Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials.
You agree not to misuse the Website or share your login details with others.
We may suspend or terminate accounts that violate these Terms or engage in unlawful activity.
5. Products and Services
All products are described and presented as accurately as possible.
Please note that colors, textures, and packaging may vary slightly due to lighting or screen differences.
Product availability is subject to stock levels and payment confirmation.
We reserve the right to update or discontinue products at any time.
6. Pricing and Payments
All prices are displayed in USD (or local currency where applicable) and include applicable taxes unless stated otherwise.
Payments must be completed at checkout using the available secure payment methods.
Occasional promotions, discounts, and complimentary offers may be provided at our discretion.
7. Order Processing and Confirmation
Orders are typically processed within 1–2 business days after payment confirmation.
You will receive an email or SMS notification once your order is confirmed and again once it ships.
We reserve the right to cancel orders due to stock unavailability, technical errors, or verification issues.
8. Shipping and Delivery
Regions Served: Lebanon, Gulf Countries (KSA, UAE, Kuwait, Qatar, etc.), and international destinations upon request.
Estimated Delivery Times:
- Lebanon: 2–4 business days
- Gulf: 5–9 business days
- International: 7–14 business days
Shipping Fees: Calculated at checkout based on your delivery location.
Tracking: A tracking number will be provided once your order is dispatched.
Delays may occur due to customs, public holidays, or unforeseen events beyond our control.
9. Returns and Refunds
For hygiene and safety reasons, makeup and skincare products cannot be returned or exchanged once opened or used.
Returns or replacements are only accepted in the following cases:
- Damaged, defective, or incorrect items received
- Packaging found to be compromised upon delivery
To request a return or refund:
- Contact us within 3 days of delivery
- Provide your order number, clear photos of the issue, and a short description
If verified, we will issue a replacement or refund.
Returns due to change of mind or incorrect shade selection are not eligible.
10. Intellectual Property
All designs, images, text, and materials displayed on bibohayek.com are the exclusive property of Bibo Hayek.
They may not be reproduced, distributed, or used without prior written authorization.
11. Prohibited Uses
You agree not to use the Website for:
- Any unlawful or fraudulent purpose
- Uploading or transmitting malicious or offensive content
- Violating intellectual property or privacy rights
- Misrepresenting or damaging the brand’s reputation
12. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy details how we collect and safeguard your information.
Key points:
- We collect only essential details (name, email, phone number, address) for order processing.
- Your data is shared only with secure payment and shipping partners.
- You may request data modification or deletion by contacting info@bibohayek.com
13. Contact Information
For any questions or concerns regarding these Terms, please contact:
Bibo Hayek
📍 Maghdouche, Saida – Lebanon
📧 Email: info@bibohayek.com
📞 Phone: +96171711089
