At Bibo Hayek, we take great pride in the quality and care behind every product we create.
Each item is crafted to bring beauty and confidence to your daily ritual.
However, we understand that on rare occasions, issues may arise — and we’re here to make it right.
💄 Beauty & Skincare Products
Due to hygiene and safety regulations, makeup and skincare products are non-returnable and non-exchangeable once opened or used.
We only accept returns or replacements in the following cases:
- The product arrived damaged or defective
- You received the wrong item in your order
If your product meets one of the above conditions, we will gladly offer a replacement or refund after verification.
📦 Reporting a Problem
To request a replacement or refund, please contact us within 3 days of receiving your order and include:
- Your order number
- Clear photos of the issue (product and packaging)
- A brief description of the problem
📧 Email: info@bibohayek.com
